Guaranty Trust Bank’s customer care is recognized for delivering outstanding service to all its clients. With a committed team of professionals always ready to help with any questions or concerns, customers can count on GTBank for quick and effective support.
The customer care representatives are well-trained and knowledgeable about the bank’s products and services, making it easy for both account holders and non-account holders to receive the assistance they need.
Customers can connect with the team through various channels, including phone, email, and live chat. This flexibility allows them to choose the most convenient way to communicate and ensures they can receive help whenever and wherever they require it. The representative team is available 24/7, making it simple to get assistance even outside of regular banking hours.
This article will outline the different ways to contact GTBank’s customer care representatives, highlighting the available channels for customer interaction, and will also discuss the benefits and features.
Read:How to generate and activate Gtbank Token
Benefits of GT Bank customer care and whatsapp banking
GT Bank has revolutionized banking services by integrating customer care with innovative technologies like WhatsApp banking. This combination offers numerous benefits to customers, enhancing their banking experience and providing unprecedented convenience. The fusion of traditional customer care with digital solutions has resulted in a more accessible, efficient, and personalized banking service.
One of the primary advantages of GT Bank’s customer care and WhatsApp banking is the provision of real-time, personalized interactions. Customers can now engage with the bank instantly through the familiar WhatsApp platform, allowing for quick resolution of queries and immediate assistance with various banking needs. This level of accessibility significantly improves service delivery and contributes to higher customer satisfaction and retention rates
The convenience offered by GT Bank’s WhatsApp banking is unparalleled. Customers can perform a wide range of banking transactions without the need to visit physical branches. These include checking account balances, transferring funds, buying airtime and data, and even applying for loans. This level of accessibility is particularly beneficial for customers with limited access to traditional banking facilities, effectively democratizing financial services.
GT Bank’s customer care services extend beyond digital platforms. The bank offers dedicated Relationship Managers supported by teams of financial experts. This personalized approach ensures comprehensive support for various banking and investment needs, including loans, investments, and business banking. The integration of Customer Relationship Management (CRM) systems further enhances the bank’s ability to identify and cater to the specific needs of its customers.
The cost-effectiveness of GT Bank’s WhatsApp banking is beneficial for both the bank and its customers. By automating various banking transactions and providing support through digital channels, the bank can reduce operational costs. These savings can potentially be passed on to customers in the form of lower fees or improved services. Moreover, the efficiency of WhatsApp banking allows for quicker transaction processing and reduced waiting times, further enhancing the overall customer experience.
What doe Gtbank require to Treat a Complaint
To help resolve your complaint quickly and efficiently, please include:
- Your Account details: Account number and name.
- The Product/Service you are dissatisfied with.
- Other information about the complaint. Where applicable, include copies of relevant documents.
- Transaction details, e.g:
- Amount
- Date of transaction
- Channel used for transaction
- Transaction references number etc.
- Propose actions to resolve your complaint.
How to make a complaint to GT Bank customer care
GTBank offers multiple channels to lodge a complaint with their customer care:
- Online:
- If you’re registered for GTWorld Internet Banking, you can log in and submit a complaint directly through the platform.
2. Send you an acknowledgement email within 24 hours containing an auto generated Ticket Identification Number.
3.In-Person:
-
- Visit a Branch: You can also visit any GTBank branch and speak directly to a customer service representative to lodge your complaint.
4. The bank will Review and investigate the complaint
5. Wherethe bank require more time to enable them carry out further review/investigation, they ill notify you and continue to provide updates until the issue is fully and satisfactorily resolved.
6. They will Provide feedback including action taken to ensure final resolution within the stipulated timeline.
7. Once final feedback is provided, the bank will carry out a root-cause analysis in order to modify/improve the service or process in question.
When making your complaint, ensure to provide the following information:
- Account number and name.
- Specify the product or service you’re having an issue with.
- Clearly explain the problem you’re facing.
- Provide details such as amount, date, channel used, transaction reference number, etc.
- Attach any relevant documents that can support your claim.
- If possible, suggest how you’d like the issue resolved.
How to contact Gtbank
GTBank offers multiple channels to get in touch with their customer care:
1. Phone:
- GTConnect (Customer Contact Center):
This is the main customer service line for general inquiries and support.
- +234 201 271 4580
- +234 201 271 5227
Tel: +234 201 448 0000
Tel: +234 700 4826 66328
Tel: +234 802 900 2900
Tel: +234 803 900 3900
Tel: +234 813 985 6000
+234 904 000 2900 (WhatsApp Only)
From outside Nigeria: +234 1 448 0000
2. Specific Departments:
For certain specialized inquiries, you can contact the following departments directly:
- GTBank Domiciliary Account Services: 0700 GT DOMICILIARY (+234 700 483 6642455279)
- GTBank SME Banking: 0700 GT SME (+234 700 487 63)
- GTConnect WhatsApp Number: +234 904 000 2900 (WhatsApp only) You can use this number for basic banking services and inquiries via WhatsApp chat.
Read: How to block and Unblock Gtbank ATM Card and Account
2. How to contact gtbank via Email:
There are two primary ways to contact GTBank via email:
- For General Inquiries:
- Email Address: [ gtassistant@gtbank.com ]
- Use Case: This email address is best suited for general inquiries, feedback, or non-urgent matters.
- Example: You can send an email to this address if you have questions about a product, want to provide feedback on your banking experience, or need information about a specific service.
- For Specific Service Requests (GTAssistant):
- Email Address: gtassistant@gtbank.com
- Use Case: GTAssistant is an automated email service that provides instant responses to specific requests related to your account or transactions
- For complaints and inquiries, kindly email gtbankmailsupport@gtbank.com
- Requirements:
- You need to use the email address registered with your GTBank account.
- You need to follow specific formats for your email requests to ensure GTAssistant understands your query.
- Examples of requests you can make via GTAssistant:
- Account balance inquiry
- Mini statement request
- Card status inquiry
- Cheque confirmation
- And more
3. How to contact Gtbank via Social Media:
GTBank is active on several social media platforms, and you can contact them through these channels:
1. Twitter:
- Handle: @gtbank
- Best for: Quick responses, general inquiries, and complaints.
- How to: Tweet them directly or send a direct message (DM).
2. Facebook:
- Page: GTBank
- Best for: General inquiries, sharing feedback, and staying updated on news and promotions.
- How to: Send a message through their Facebook page or comment on their posts.
3. Instagram:
- Handle: @gtbank
- Best for: Visual content and brand engagement.
- How to: Comment on their posts or send a direct message.
4. LinkedIn:
- Page: GTBank
- Best for: Professional networking and corporate inquiries.
- How to: Send a message through their LinkedIn page.
5. WhatsApp:
- Number: +234 904 000 2900 (WhatsApp only)
- Best for: Basic banking services and inquiries.
- How to: Send a message to the provided number.
4. In-Person:
To contact GTBank in-person, you can visit any of their branches follow the tep explain below:
- Bring any relevant documents related to your inquiry or transaction, such as your ID card, account statement, or cheque book.
- Consider visiting during non-peak hours to avoid long queues.
- Clearly explain your issue or query to the representative and provide them with all necessary details.
5. GTWorld App/Internet Banking:
You can contact GTBank through both the GTWorld App and Internet Banking using their Secure Messaging feature.
Using the GTWorld App:
- Open the app and log in using your credentials.
- Look for the three horizontal lines or the word “Menu” usually located at the top-left corner of the screen.
- Select “Messages” or “Secure Mailbox”: The exact name might vary slightly.
- Select the option to compose a new message.
- Select the appropriate recipient from the dropdown menu (usually “Customer Service” or “GTConnect”).
- Clearly state your query or concern, providing any relevant account or transaction details.
- Click on “Send” or a similar button to send your message.
Using GTWorld Internet Banking:
- Visit the GTBank website and log in to your GTWorld Internet Banking account.
- Look for this section on the dashboard or within the menu options.
- Select the option to create a new message.
- Choose the appropriate recipient (usually “Customer Service” or “GTConnect”).
- Clearly explain your issue or inquiry, including any relevant details.
- Click on “Send” or a similar button to submit your message.
What languages does GTBank customer care support?
GTBank primarily offers customer care support in English. However, they also have an Interactive Voice Response (IVR) system that allows you to choose between English and Pidgin English when you call their GTConnect helpline.
Here’s how it works:
- Dial +2348039003900 or +2348029002900 to reach GTConnect.
- Select 1 to be served in English or select 2 for Pidgin English.
- Follow the IVR prompts to access various services or speak to a customer care representative
- Select 1 to be served in English or select 2 for Pidgin English.
-
While GTBank doesn’t explicitly state support for other Nigerian languages, their representatives might be able to understand and assist you in other languages if you encounter difficulties communicating in English or Pidgin.
Read; How to register and activate Gtbank world Mobile App
Is there a toll-free number for GTBank customer care?
Yes, GTBank has several toll-free numbers you can call for customer care:
- 0700 4826 66328
- 080 2900 2900
- 080 3900 3900
These numbers are accessible within Nigeria and are free to call from most networks.
How to use GTBank WhatsApp banking?
To start using it, simply:
- Save the GTBank WhatsApp Banking number, 09040002900, to your phone contacts.
- Open WhatsApp and send a message saying “Hi” or any other greeting to the saved number.
- You’ll start interacting with the GTBank chatbot. Follow the prompts or type your requests to access various banking services.
What services are available through GTBank WhatsApp banking?
GTBank WhatsApp banking, also known as GTConnect on WhatsApp, offers a range of services to its customers:
Account Information & Services:
- Account Balance inquiry
- BVN Enquiry
- Mini Statement (last 5 transactions)
- Full Statement Request (sent to registered email)
- Change 737 PIN
- Block your Account/Card
Transfers and Payments:
- Transfer funds between your own GTBank accounts
- Transfer to other GTBank accounts
- Transfer to other banks within Nigeria (NIP transfers)
- Buy Airtime
Other Services:
- Open an Account
- Customer Enquiries
- Request for Loan
- Get Help
Read; How to register and activate Gtbank USSD code
Can I transfer money using GTBank WhatsApp banking?
Yes, you can transfer money using GTBank WhatsApp banking. Here’s how:
- Start a conversation with the GTBank WhatsApp banking number (09040002900).
- Select the “Transfers” option from the menu presented by the chatbot.
- Choose the type of transfer you want to make (GTB to GTB, other banks within Nigeria, or Quick Credit).
- Enter the recipient’s account number, bank (if applicable), and amount.
- Review the details and confirm the transfer by entering your 737 PIN or token code.
What are the transfer limits on GTBank WhatsApp Banking?
- You can transfer a maximum of ₦20,000 per transaction.
- The daily limit for transfers is ₦100,000.
Is it safe to use GTBank WhatsApp Banking?
- Yes, GTBank takes security seriously. However, it’s crucial to:
- Never share your PIN or token code with anyone, even if they claim to be from GTBank
- Only use the official GTBank WhatsApp number (+234 904 000 2900)
What if I have a complex issue or need further assistance?
- For complex inquiries or issues that cannot be resolved through WhatsApp Banking, you can contact GTBank customer care through other channels like phone or email.
Can I access my account statement through WhatsApp Banking?
- Yes, you can request a mini-statement (last 5 transactions) or a full statement (sent to your registered email).
What if I forget my 737 PIN?
- You can change your 737 PIN directly through GTBank WhatsApp banking.
Can I open a new GTBank account via WhatsApp Banking?
- Yes, you can initiate the account opening process through WhatsApp Banking.
Bottom Line
In conclusion, effective bank customer care provides numerous benefits to both customers and the financial institution. By prioritizing customer satisfaction and investing in well-trained and knowledgeable support staff, banks can build strong customer relationships, enhance their brand image, and ultimately achieve long-term success.
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