How to block Zenith Bank ATM Card and account- Understand how to block Zenith bank account and ATM Card in case of theft, loss, or compromise is crucial to ensure your hard-earned money remains safe.
One of the reasons for blocking an ATM card and account is to prevent unauthorized access to funds in case the card is lost or stolen to ensure that their hard-earned money is safe and secure.
Blocking an account and ATM card is a proactive measure that customers can take to safeguard their finances. It is essential for account holders to act quickly and efficiently when they suspect any unauthorized transactions or suspicious activity on their account. By being vigilant and taking prompt action, they can prevent potential fraud and ensure the security of their funds.
In this post, we will walk you through the step-by-step process of blocking your ATM card and account in different methods.
Read: How to register for Zenith Bank Internet Banking and mobile app
How to Block Zenith Bank ATM Card using USSD Code
To block all debit transactions from your account, simply dial; *966*911# from any mobile phone
2. Follow the prompts to enter your account number and confirm the block
3. Then enter the phone number that is link to your account
4. Select the option to block your account.
5. Upon successful blocking, you’ll receive a confirmation message via SMS.
How to Block Zenith Bank ATM Card using Internet Banking
1. Log in to your Zenith Bank internet banking account.
2. Navigate to the “Cards” section.
3. Select the ATM card you wish to block.
4. Choose the “Block Card” option and confirm.
5. Enter your internet banking PIN to confirm the action.
6. You’ll receive a confirmation message once the block is successful.
How to Block Zenith Bank ATM Card using Mobile App
To block your Zenith Bank ATM card using the mobile app, follow these steps:
- Launch the Zenith Bank mobile app on your smartphone.
- Log into the app using your registered credentials (username and password).
- Once logged in, locate and tap on the “Card Services”
- Choose the specific ATM card you want to block from the list of your active cards.
- Tap on the option to “Block Card” or “Deactivate Card.”
- You might be asked to enter your mobile app PIN or provide another form of verification to confirm your decision to block the card.
- Once the block is successful, you will receive a confirmation message on the app.
Read: How to register for UBA ussd code and transfer money
How to Block Zenith Bank ATM Card via Customer Service Hotline:
follow these steps:
- Dial the Zenith Bank customer service hotline 234-1-2787000, 0700ZENITHBANK and select Option 4 to speak with an executive who will authenticate and assist.
- You will be connected to a customer service representative. Inform them that you want to block your ATM card.
- The representative will ask for your account details, such as your account number and name, as well as your card number.
- Once your identity is verified, the representative will process your request and confirm that your card has been blocked successfully.
How to Block Zenith Bank ATM Card by Visiting a Zenith Bank Branch:
To block your Zenith Bank ATM card by visiting a branch, follow these steps:
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Find the nearest Zenith Bank branch to your location. You can use the branch locator
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Go to the branch during working hours and inform the customer service representative that you want to block your ATM card.
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Provide your account details, such as your account number and account name, to verify your ownership of the card.
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You may be required to fill out a card block request form. Ensure you provide all the necessary information accurately.
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The bank staff will process your request and confirm that your card has been blocked successfully. They may provide you with a reference number or a written acknowledgment of your request.
Read: How to register for Zenith bank mobile banking ussd code
Frequently Asked Questions
Why would I need to block my Zenith Bank account or ATM card?
You may need to block your Zenith Bank account or ATM card if:
- Your card is lost or stolen.
- You suspect fraudulent activity on your account. *You notice unauthorized transactions on your account.
- You want to temporarily deactivate your card for security purposes.
How can I block my Zenith Bank ATM card?
There are several ways to block your Zenith Bank ATM card:
- Zenith Bank Mobile App: Log into the app and navigate to the card management section to block your card.
- Internet Banking: Log into your Zenith Bank internet banking account and follow the instructions to block your card.
- USSD Code: Dial *966*911# from your registered phone number and follow the prompts.
- Zenith Bank Customer Care: Call the 24-hour contact center at 234-1-2787000 or send an email to [email address removed].
- Zenith Bank Branch: Visit any Zenith Bank branch and request assistance from a customer service representative.
How can I block my Zenith Bank account?
To block your Zenith Bank account, you’ll need to contact Zenith Bank customer care or visit your nearest branch. They will guide you through the necessary steps.
Can I unblock my Zenith Bank card or account after blocking it?
Yes, you can unblock your card or account by contacting Zenith Bank customer care or visiting a branch. You may need to provide additional information or documentation for verification.
Is there a fee for blocking or unblocking my Zenith Bank card or account?
Zenith Bank typically does not charge fees for blocking or unblocking cards or accounts. However, you might incur charges for card replacement, if applicable.
What should I do if I suspect fraudulent activity on my Zenith Bank account?
If you suspect fraudulent activity on your Zenith Bank account, immediately block your card and account and report the incident to Zenith Bank customer care.
Will blocking my ATM card affect my Zenith Bank account?
Is it possible to block just the ATM card and not the entire account?
Yes, absolutely! You can block just your Zenith Bank ATM card without blocking your entire account. This is a standard security measure designed to protect your funds if your card is lost, stolen, or compromised in any way.
As mentioned earlier, blocking your card only prevents transactions that require the physical card. You can still access and manage your account through online banking, mobile banking, or by visiting a branch.
Can I get a replacement ATM card after blocking m card
Yes, you can definitely get a replacement ATM card after blocking your existing one.
Here are the steps involved:
- Block your card: As you know, you can block your card through the Zenith Bank mobile app, USSD code, internet banking, customer care line, or by visiting a branch.
- Request a new card:
- Online: You can usually request a new card through internet banking or the mobile app.
- Branch: Visit your nearest Zenith Bank branch and fill out a card replacement form. You may need to provide identification and pay a small fee.
- Receive your new card: Zenith Bank will typically mail your new card to your registered address or you can pick it up at the branch, depending on the bank’s policy and your preference.
- Activate your new card: Follow the instructions provided by the bank to activate your new card. This might involve calling a specific number, using an ATM, or through online banking.
Conclusion
Blocking your Zenith Bank ATM card is a vital security measure to protect your funds in the event of loss, theft, or suspected fraud. Zenith Bank provides several convenient methods to block your card quickly, including their mobile app, USSD code, customer service helpline, or by visiting a branch.
Source:Zenith Bank
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