Have you recently misplaced your debit card or had your phone stolen, leaving you concerned about the funds in your OPay account due to potential fraud or account compromise? Fear not, as this article will provide you with the necessary steps to address these issues and find a solution.
Opay is a popular digital payment platform that allows users to make quick and secure transactions online. However, there may be instances where a user’s account needs to be blocked or unblocked due to security reasons or suspicious activities. When an Opay account is blocked, the user will not be able to access their funds or make any transactions. This can be frustrating for users who rely on the platform for everyday transactions.
In the event that your phone or card goes missing, OPay has unveiled a simple process for blocking your account to prevent any unauthorized access. This article will guide you through the steps to block your account and provide instructions on how to unblock it once you have recovered your card or phone.
Features of OPay:
- Wallet Services:
- Send and receive money to other OPay users or bank account
- Deposit and withdraw cash at OPay agents.
- Buy airtime and data for any network.
- Pay bills (electricity, cable TV, internet, etc.).
- Scan QR codes for payments.
- Savings:
- Earn interest on your savings with OPay’s savings products.
- Set savings goals and automate your savings.
- Loans:
- Access quick and easy loans with flexible repayment plans.
- Debit Card:
- Get an OPay debit card for easy access to your funds.
- Enjoy free ATM withdrawals and zero card maintenance fees.
- Other Services:
- Book rides with ORide.
- Order food with OFood.
- Shop online with OMall.
- Bet on sports with OBet.
Benefits of OPay:
- All-in-one app for various financial and lifestyle services.
- Available to anyone with a mobile phone, even without a bank account.
- Low fees and competitive interest rates.
- Fast and reliable transactions.
- Employs advanced security measures to protect your funds and personal information.
- Enjoy cashback, discounts, and other rewards for using OPay.
- Helps bring financial services to underserved populations.
What can you do with opay ussd code
With the OPay USSD code (*955#), you can perform a variety of essential banking and payment transactions without needing an internet connection. Here are some of the main services you can access:
Basic Financial Transactions:
- Check Account Balance: Quickly view your OPay wallet balance.
- Send Money: Transfer money to other OPay users or directly to bank accounts.
- Buy Airtime & Data: Purchase airtime and data bundles for yourself or others on any Nigerian network.
- Pay Bills: Pay for various services like electricity, cable TV, internet, and more.
Additional Services:
- Request a Card: Apply for an OPay debit card for easier access to your funds.
- Block Account or Card: In case of loss or theft, you can temporarily block your OPay account or card through the USSD code to protect your funds.
- Merchant Payments: Make payments to participating merchants using the USSD code.
Read: How to transfer money from Wema Bank with easy
Is oPay a bank or wallet?
oPay is a digital payment platform that blurs the line between a bank and a mobile wallet. While traditional banks primarily focus on storing money and offering financial services, oPay combines the convenience of a mobile wallet with the security and stability of a bank account. Users can store their money on oPay and use it for various transactions, just like they would with a traditional bank account.
However, oPay also offers additional features such as bill payments, online shopping, and peer-to-peer transfers, making it more versatile than a typical bank account.
The digital service is primarily a mobile money platform or wallet that offers a wide range of financial services similar to a bank, including payments, transfers, savings, and loans, it is not a licensed deposit-taking institution like a traditional bank. It operates under the regulatory oversight of the Central Bank of Nigeria as a mobile money operator.
Here’s a breakdown of the key distinction:
-
Wallet:
- Stores your money electronically.
- Allows you to perform transactions like sending and receiving money, paying bills, and buying airtime.
-
Bank:
- A licensed financial institution that accepts deposits and provides various financial services, including loans, credit cards, and investment products.
- Subject to stricter regulations and oversight than mobile money operators.
In summary, while OPay functions similarly to a bank in many ways, it is technically a mobile wallet that provides a convenient platform for financial transactions and other services
How to block Opay account when Phone or card when Misplaced
OPay provides two separate USSD codes to block your account or card in case of loss or theft:
-
To block your OPay account:
- Dial *955*131# from any phone.
- Follow the prompts to confirm and lock your account.
-
To block your OPay card:
- Dial *955*132# from any phone.
- Follow the prompts to confirm and lock your card.
Additional Methods to Block Your OPay Account
- Contact OPay Customer Care: You can call the OPay customer support helpline (0700 888 8328 or 01 888 328) and request them to block your account. Be ready to provide necessary verification information.
Read Also: Steps on How to transfer money from unity bank
How to unblock Opay account
To unblock your OPay account, you’ll need to contact OPay’s customer support. Here are the ways you can reach them:
1. Through the OPay App:
- If you can still access your OPay app, this is the quickest way.
- Go to the “Help” or “Support” section and start a live chat with an agent.
- Clearly state that your account is blocked and you’d like assistance to unblock it.
2. Contacting Customer Support Directly:
- Call their customer care hotline: 0700 888 8328 or 01 8888 328.
- Email: Send an email to [customerservice@opay-inc.com] explaining the situation.
- Inform them that you want to unblock your opay account and explain the reasons
Read: How to transfer money from United Bank for Africa (UBA)
How to Prevent Future Opay Account Blocks
1. Protect Your Personal Information
- Never share your PIN, password, or OTP (One-Time Password) with anyone, even if they claim to be from OPay or your bank. OPay will never ask for these details over the phone or through message
- Be wary of phishing attempts. Scammers often send fraudulent messages or emails pretending to be from OPay, trying to trick you into revealing your personal information. Always verify the authenticity of any communication before providing sensitive data.
- Avoid clicking on suspicious links or downloading attachments from unknown sources, as these can contain malware that can compromise your device and steal your information.
2. Secure Your Device
- Use strong passwords or biometrics to lock your phone and OPay app.
- Install reputable antivirus and anti-malware software on your device to protect it from malicious threats.
- Keep your device’s operating system and apps updated to ensure you have the latest security patches.
3. Transact Safely
- Only use the official OPay app or website for transactions. Avoid using third-party platforms or unofficial agents.
- Double-check recipient details before confirming any transactions.
- Be cautious when using public Wi-Fi networks, as they can be less secure. If possible, use a secure, private network for sensitive transactions.
4. Report Suspicious Activity
- If you notice any unusual activity on your account or receive suspicious messages, contact OPay customer support immediately.
- Report any scams or fraudulent attempts to OPay so they can take action to protect other users.
5. Stay Informed
- Keep yourself updated on OPay’s security guidelines and best practices.
- Be aware of common scams and fraud tactics used by criminals.
By following these tips and remaining vigilant, you can significantly reduce the risk of your OPay account being compromised by scammers and prevent future blocks. Remember, protecting your account is a shared responsibility between you and OPay.
More about OPay?
OPay is owned by Zhou Yahui, a Chinese billionaire who also owns the web browser company Opera. The organization has a history rooted in ambition and adaptation, evolving from a payment platform to a comprehensive financial services provider. Here’s a timeline of its journey:
- 2013:Paycom Nigeria Limited, the precursor to OPay, is established.
- 2018: Paycom secures a license from the Central Bank of Nigeria (CBN) and insurance from the Nigeria Deposit Insurance Corporation (NDIC).
- 2018: Paycom rebrands to OPay, signifying a broader vision beyond just payments.
- 2019: OPay launches its Point of Sale (POS) service, which gains significant traction during the naira cash strike
- 2019: The company experiences rapid growth, expanding its services to include ride-hailing (ORide), food delivery (OFood), and online shopping (OMall).
- 2021: OPay expands its reach to Egypt and obtains approval from the Central Bank of Egypt to operate and issue prepaid cards.
- 2021: Olu Akanmu is appointed co-CEO of OPay, a position he holds until his resignation in 2023.
- 2022: OPay partners with Verve International to launch its Verve debit card, enhancing accessibility and convenience for its users.
- Present: OPay continues to solidify its position as a leading fintech company in Nigeria, serving millions of users, agents, and merchants across the country.
Frequently ask question?
Q: What is opay transfer charges ?
- International transactions : 4% per transaction.
- Payout/Transfer (OPay wallet): N5 per transaction.
-
Payout/Transfer (other banks/MMOs):
- – N5,000 and below/N10 per transaction.
- – N5,001 and N50,000 – N25 per transaction.
- – N50,000 and above – N50 per transaction.
What documents are required to complete my Opay merchant account registration?
- Your Bank Verification Number (BVN).
- A utility or another bill dated no later than three months prior to merchant registration as proof of your address.
- Copy of your national ID card, driver’s license, or international passport.
- 1 passport photo.
Is there a limit on the maximum transaction amount for a merchant?
You can receive and send up to 5 million Naira daily as an OPay merchant.
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