How to block and unlock westpac credit or debit card when Lost or stolen

How to block and unlock westpac credit or debit card when Lost or stolen

Last Updated on December 8, 2023 by admin

If you are searching for how to block your Westpac credit or debit card whenever you Lost it or stolen.Here you will get every details you need to know on how to lock and unlock your Westpac credit or debit card without stress.

The Westpac online banking and Mobile App enable customers to temporarily block cards and unblock your card instantly if it’s been lost, but when you find your card, you can simply unblock it.

You can also cancel your card and the bank will immediately stop all transactions and order a new one through Westpac online and mobile banking without visiting the banking hall.

The Westpac is Australia’s first bank and oldest company and one of the largest banks in New Zealand and it provides a broad range of consumer, business and institutional banking and wealth management services through a portfolio of financial services brands and businesses.

The bank is Helping Australians and New Zealanders Succeed since it started operation in 1817 as the Bank of New South Wales, and later changed its name to Westpac Banking Corporation in 1982.

Read: Westpac cardless Cash withdrawal: How to withdraw money without Card


How to Block (or unlock) your credit or debit card

If you cannot find your credit or debit card, you can temporarily block it in Westpac online banking If you have a personal account and are registered for Online Banking or the Westpac App, you can lock or unlock your card online.

In the Westpac App

1.Tap Cards in the bar menu
2.Swipe to select the card
3.Tap the Lock card temporarily or to ‘Off’ to unblock this card.


In Westpac Online Banking

1.Go to Service > Services
2.Select Card Services > Lock a card temporarily
3.Select the card, then select Lock

Also read: How to register for westpac bank Online and Mobile App


What if I am not registered for Online Banking?

If you are not registered for Online Banking simply visit the nearest branch to report or call or register for online banking immediately. Also you can call Westpac bank from the following numbers.


In Australia

a. Altitude Business: 132 142
b. Business Choice: 1300 650 107
c. If you’re outside Australia: +61 2 9155 7700

In New Zealand

Call 0800 888 111 (24 hours a day, 7 days a week). If you are calling us after 8pm NZ time, press ‘1’.

overseas: Call +64 9 914 8026 (24 hours a day). If you are calling us after 8pm NZ time, press ‘1’

How to cancel your card and order a replacement:

Whenever you misplace your card or when its stolen you can easily cancel the card and request for another new card by following the steps below:

1. logged in to enter an online or mobile app, then scroll to the bottom of the Accounts screen and click on ‘Manage my Cards’
2. Tap the card you would like to manage
3.Select ‘Lost or stolen card’
4.tap ‘Lost’ or ‘Stolen’ ‘Cancel and replace’
6.Click ‘Confirm’

Also read: How to get Westpac bank personal loan and requirements



Contact your bank immediately using the details above if your debit or credit card has been lost, stolen or your PIN has been disclosed. The bank will issue you with a replacement card so that your old card will no longer work.You need to select the appropriate address for delivery of your new card.

Meet Ogbeide Frank, popularly known as perere, a blogger who loves writing about finance and Tech. He studied Business administration at the Ambrose Alli University Ekpoma and Mobile Communication at Orange College Malaysia .Frank have worked as a banker and consultant in variety of Nigeria agencies

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