Last Updated on April 19, 2024 by admin
Citibank Nigeria customer care number and Branch Location-The renowned global financial institution known for its extensive range of banking and financial services and presence in numerous countries around the world. It offers banking, investment, and wealth management services to individuals, businesses, and institutions.
As subsidiary of America multinational investment bank Presently in 100 countries, 16 of them in Africa which include Nigeria offers a variety of products to cater to the diverse needs of customers. one of them is awesome customer care channels to ensure you get the assistance you need, whenever you need it.
Citibank Nigeria provides a comprehensive range of customer care services to ensure that customers receive prompt assistance and support. From account inquiries to technical assistance, the customer care team is dedicated to addressing customer needs efficiently.
Customers can reach Citibank Nigeria’s customer care team through various contact channels, including phone, email, and live chat on the website. These channels are designed to provide convenience and accessibility for customers seeking assistance.Here’s how to get in touch:
What service does Citibank Nigeria offer
Citibank Nigeria focuses primarily on corporate and institutional banking services. Here’s a breakdown of the types of services they offer:
Citibank Nigeria focuses primarily on corporate and institutional banking services. Here’s a breakdown of the types of services they offer:
Corporate Banking
1.Cash Management and Transaction Services: Solutions for efficient payments, collections, liquidity management, and working capital optimization.
2. Trade Finance: Support for import and export activities, including letters of credit, guarantees, and supply chain financing.
3. Foreign Exchange (FX): FX dealing, risk management solutions, and market insights to manage currency risk.
4. Lending: Loans, structured finance, and project finance solutions catered to corporate clients.
Investment Banking
1. Mergers and Acquisitions (M&A) Advisory: Guidance on mergers, acquisitions, and divestitures for corporate clients.
2. Capital Markets: Support with debt and equity issuance, underwriting, and advisory services.
Treasury and Trade Solutions
1. Global Custody Services: Custody and clearing solutions for securities and assets.
2. Securities Services: Asset servicing, fund administration, and other related services for institutional clients.
Specialized Industries
1. Public Sector Banking: Financial solutions tailored to government entities and public institutions.
2. Financial Institutions: Services for banks, insurance companies, and asset managers.
You can also read:Access bank customer care number: Email, live chat and Head Office address
Benefits of contacting CitiBank customer care
Here’s a breakdown of the key benefits you can experience when you contact Citibank customer care:
Problem Resolution:
1. Get help with transactions, billing errors, forgotten passwords, locked accounts, or technical problems with online banking.
2. Receive immediate assistance if you suspect fraudulent activity on your account, helping to minimize losses and protect your finances.
3. Get clear explanations of fees, interest rates, or unexpected charges on your statement.
Information and Guidance:
1. Learn about the features and benefits of different card products, accounts, investment options, or other services Citibank offers.
2. Get clear information on Citibank’s policies, fees, or how to perform specific banking tasks.
3. Some customer care representatives may be able to offer basic guidance on budgeting, account management, or choosing the right products for your needs.
Convenience and Accessibility
1 24/7 Availability (Often): Many Citibank customer care lines or automated systems are available around the clock.
2. Multiple Contact Channels: Choose between phone, secure messaging, online resources, or in-branch support, whichever is most convenient for you.
3. Proactive Support: Citibank representatives may sometimes reach out to you to alert you of potential account problems or offer relevant products.
Also read:List all Nigerian Banks SWIFT Code
To contact Citi Bank Nigeria base on location
At Citibank’s branch locations in Nigeria, customers can access a wide range of banking services, including account management, loan applications, investment guidance, and more. The knowledgeable staff at these branches are dedicated to meeting the diverse financial needs of customers.
Branch Locations
HEAD OFFICE
Charles S. Sankey House
27 Kofo Abayomi Street, Victoria Island, Lagos
Telephone: +234 1 279 8400 or +234 1 463 8400
Facsimile: +234 1 270 1191
LAGOS
Apapa
32 Warehouse Road, Apapa, Lagos
Telephone: +234 1 270 7828-31 or +234 1 460 0472-74
Facsimile: +234 1 270 7828
Ikeja
34 Oba Akran Avenue, Ikeja, Lagos
Telephone: +234 1 270 7031 or +234 1 774 0125 / Facsimile: +234 1 270 7050
ABIA
Aba
1/2 Factory Road, Aba, Abia
Telephone: +234 8 244 1650 or +234 8 222 1488
DELTA
You may like to read:Full Lists Of Commercial Banks In Nigeria
Warri
64 Effurun/Sapele Road, Warri, Delta
Telephone: +234 9 782 1995 – 6 or +234 5 325 1745
FEDERAL CAPITAL TERRITORY (F.C.T)
Abuja
4 Yola Street, Area 7, Garki, Abuja, F.C.T.
Telephone: +234 9 461 0200 – 30
Kano
F1 Airport Road, Kano
Telephone: +234 6 498 0931 or +234 6 463 1884
RIVERS
Port Harcourt
1 Trans-Amadi Road by Garrison Junction, Port – Harcourt, Rivers
Telephone: +234 8 446 1387 – 88 or +234 8 446 1390 – 91
Facsimile: +234 8 446 1389
Citi bank Whistleblowing Policy contact
Email: Nigeria.whistleblowing@citi.com
Telephone: +234 1 463 8400 or + 234 1 2798400 ext. 2216.
Head office customer care details on Client Delivery,Client Sales Management,Cash Management Head, Cash Management and Treasury &Trade Solutions is given below.
Segun Adaramola
Head, Treasury &Trade Solutions
Tel: +234 1 463 8413
Email: seg @ un.adaramola@citi.com
Emmanuel Umukoro
Head Cash Management Head, Cash Management
Tel: +234 1 463 8567
Email: emmanuel.umukoro@citi.com
Foluso Ayo-Olaiya
Head, Client Sales Management
Tel: +234 1 463 8563
Email: foluso ayoolaiya@citi com Email: foluso.ayoolaiya@citi.com
Chidinma Odibeli Chidinma Odibeli
Head, Client Delivery
Tel: +234 1 463 8543
Email: chidinma.odibeli@citi.com
FAQs
1. Q; How can I contact Citibank Nigeria’s customer care?
A: You can contact citibank Nigeria, with service bank branches spread across the nation. Media. Public Affairs Office. 234 1 279 8400. 234 1 463 8400. publicaffairs.nigeria@citi.com
2. Q:Are there specific operating hours for Citibank’s customer care services in Nigeria?
Yes ,during working hour from 8am to 5pm excluding Saturday and sunday
3.Q: Where can I find the nearest Citibank branch location in Nigeria?
A: The list of citibank address is Stated above
4.Q: What types of issues can be resolved by contacting Citibank’s customer care services in Nigeria?
A: Here’s a breakdown of the types of issues they can help resolve:
Corporate Banking
1.Troubleshooting problems with payments, collections, online banking platforms, or working capital optimization tools.
2.Addressing issues related to letters of credit, guarantees, import/export financing, or supply chain finance solutions.
3. Questions or problems with FX rates, transactions, or managing currency risk.
4. Clarification on loan terms, interest rates, resolving issues with loan applications or funding processes.
Investment Banking:
1.Support with due diligence, valuation, deal structuring, or other aspects of mergers and acquisitions.
2. Help with the bond or stock issuance process, regulatory requirements, or structuring deals.
Treasury and Trade Solutions
1.Resolving problems related to asset safekeeping, clearing, or reporting.
2. Assistance with fund administration, transfer agency services, or other asset servicing issues.
General Account Issues
1.Getting help to reset passwords or unlock accounts.
2. Urgent assistance with suspected fraudulent transactions to mitigate losses.
3.Seeking clarification or disputing unexpected fees or charges on accounts.
Conclusion
In conclusion, Citibank Nigeria’s commitment to exceptional customer care services enhances the overall banking experience for its customers. From providing convenient contact channels to offering assistance at branch locations, Citibank prioritizes customer satisfaction.
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