Nigerian Communications Commission (NCC) has unveiled portal where Glo, MTN, Airtel and 9mobile subscribers can now make their complaint whenever they are dissatisfied with the services of their telecom provider.
With this new development, Nigerians now have a right to seek redress of the situation, by reporting to NCC after they would have reported to their respective service providers and are still not satisfied with the responses.”
subscribers in the country are often face with poor signal strength, issues on subscription promise of unlimited internet connectivity, to data bundle rollover issues by some Internet Service Providers (ISP).
How to Report GLO, MTN, AIRTEL,9MOBILE to Nigerian Communications Commission (NCC)
1. Firstly, Telecom subscribers has to Contact the specific service provider to make a complaint and obtain a complaint ticket number.
2. In case the issue is not satisfactorily resolved, the consumer should contact NCC via completing a Digital Complaint Form on the Consumer Web Portal (www.ncc.gov.ng/consumer) or walk into any of the NCC offices to make a complaint.
3.Submit a letter (handwritten or typed) to any NCC office nationwide. The letter should not be more than two A4 pages and signed by the dissatisfied customer.
OR
Call the NCC Contact Centre Toll-Free number 622 to lodge the complaint, providing the ticket number given by the operator. You can also Send email to consumerportal@ncc.gov.ng
Required information to enable you submit your complaint to NCC
1. Name, address, phone number with the problem, fax, or email of the dissatisfied consumer.
2.A statement of the problem and duration – how long the problem has lasted
3.A brief explanation of the circumstance that led to the complaint, the name of the service provider, the date you contacted the service provider about your complaint, and copies of any relevant documentation to assist in NCC’s investigation.
