first bank customer care

First Bank Customer Care : Phone Number,Whatsapp, Email, Social Media

Last Updated on October 17, 2023 by admin

First Bank goes above and beyond to provide a seamless banking experience for its valued customers. It recognizes that banking needs can arise at any time. Therefore, they have invested in a robust 24/7 customer care helpline, ensuring that assistance is always just a phone call away.

Whether it’s a simple query or a complex issue, First Bank’s highly-trained customer care executives are always ready to provide prompt, accurate solutions without leaving customers waiting on hold for hours.

First Bank places emphasis on human interaction. They understand the importance of building genuine relationships with their customers, and taking time to listen, understand, and address their concerns. By ensuring every customer feels valued and appreciated.

They offer multiple channels for assistance, including social media, email, and live chat, making it convenient for customers to reach out whenever and wherever

Their customer care representatives take the time to understand customers’ unique needs. This enables them to offer tailored solutions and proactive guidance, exceeding customer expectations at every turn.

They ensures it stays ahead of the curve by continually innovating its customer care strategies. From employing Artificial Intelligence chatbots to investing in cutting-edge self-service options, First Bank embraces technology to provide a superior customer experience. By staying at the forefront of innovation.

First Bank of Nigeria has built a robust customer care system to tend to the needs and concerns of its valued customers. With multiple channels available to reach out to their dedicated customer care team, you can now receive prompt assistance, whether it be over the phone, through Whatsapp, email, or social media platforms.

In this blog article, we will explore the secrets behind First Bank’s top-notch customer care and why it remains unrivaled in the banking industry.


Read:First Bank transfer code : How to transfer money and check account balance

First Bank customer care Contact


1.Phone Call

When it comes to immediate assistance, nothing beats by picking up the phone and talking to a real person. First Bank offers a dedicated toll-free customer care number that is accessible any time of the day. Whether you have queries related to your account, need guidance on specific services, or facing technical glitches, dialing their customer care hotline ensures a quick resolution and personalized support

Tel: +234 1 905 2326
Tel: +234 708 062 5000
Email :
Tel: +234 1 448 5500

Also read: FirstBank USSD*894#: How to buy Airtime,check account Balance ,Pay bills & Transfer money in 1st Bank

2. First Bank WhatsApp Number

With the advent of instant messaging apps, it’s no surprise that First Bank offers customer support via Whatsapp as well. Simply save the provided First Bank Customer Care number and initiate a chat to communicate your concerns . From balance inquiries to detailed product information, this medium provides a hassle-free alternative to traditional phone conversations

The FirstBank whatsapp banking platform enable customers to Check account Balance, send money, Pay Bills, Airtime purchase to Data purchase.

To get start add FirstBank on Whatsapp with 08124444000 and just say “Hi” Remember to ensure that your WhatsApp number is the same number registered with the Bank.

How can I transact on WhatsApp?

1.Opt in by accepting the Terms and Conditions
2.Provide your account number
3.Validate using your debit card
4.Setup your WhatsApp PIN
5.Do your first transaction

Please note: WhatsApp Chat Banking is secure and encrypted. Your transactions are done over a secure link, so your privacy is guaranteed. During on-boarding, you’ll need to setup a WhatsApp Chat Banking PIN to securely confirm your transactions.

Read:First Bank Cardless Withdrawal – How To Withdraw Money From ATM Without debit Card

3,Social Media

Social media platforms have become powerful tools not only for connecting with friends but also with brands. First Bank understands this dynamic and presents its customers with options to reach out through social media channels like Twitter, Facebook, and Instagram. Be it through direct messages or public tweets, these platforms have become popular avenues for quick responses and issue resolution.

FirstBank facebook page:
Firstbank Twitter page:
FirstBank Intagram page:

4. Email

Whether you have complex queries or require a detailed response, communicating through email allows you to lay out your concerns thoroughly while maintaining a written record for future reference.


Meet Ogbeide Frank, popularly known as perere, a blogger who loves writing about finance and Tech. He studied Business administration at the Ambrose Alli University Ekpoma and Mobile Communication at Orange College Malaysia .Frank have worked as a banker and consultant in variety of Nigeria agencies

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17 thoughts on “First Bank Customer Care : Phone Number,Whatsapp, Email, Social Media”

  1. Ganiyu abiodun abubaka

    I see Debited alart on my phone since on the 8of July please I need my money back

  2. I operate a fixed deposit account at the Jibowu branch. My interests have been so haphazard. You skip payments month after month. I was not paid for May. When I went to complain, they told me to print my statement. I was that the interest was paid on the 8th June, 2022, but didn’t see the alert and my account not credited. This negates the principle of fixed deposit accounts. Again, I didn’t see for July and we are in September. What is happening to first bank, the banks’ bank? I hope ……….

  3. Samuel onyedikachi kekeocha

    I made a withdrawal through Pos,the agent said she haven’t seen the transaction while I have been debited,I need my money to be reversed,it’s urgent please…I need to travel with it

  4. Kingsley Okwudiri obiageri

    I made a transaction yesterday with my verve card, the receipt was declined but I was debited immediately and uptill now it has not reserved. The amount is 11,450

  5. Babangida Muhammaad

    I have tried sending on 3rd March 2023 200000 to an opay bank customer which I was debited and the transfer was no successful, in same vain, I tried sending 100000 to an access bank costumer having debited and transfer was failed

  6. Enunekwu Charity

    I was debited twice #11,000 on 9/3/2023, and also #2,200 on 20/3/2023 and non of them has been reversed


    i was debited 28,200 last month and i lodged complain as at 30th march at igbogila branch Ogun state .up till now am yet to get my money back.
    kindly work on it please .

  8. Ibrahim ridwan aderayo

    I need to know my bvn but I can’t get it beside it been long I use the first bank account so I need my bvn please

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