FEDEX appoints its former receptionist Ramona Hood as company’s first black female CEO

Former FedEx company receptionist, Ramon Hood,become the first Black woman to become the company CEO.

The company announced Wednesday, February 26, that former VP of operations, strategy, and planning is now CEO, bringing more than 28 years of company experience to her role. She will be overseeing the Custom Critical division.

Hood started with the company as a receptionist in 1991 when the company was still called Roberts Express. She work from 8 a.m. to 5 p.m. shift at age 19 single mother looking for a regular day job while taking night classes.

While working at FedEx, Hood earned a business management degree from Walsh University, an Executive MBA from Case Western Reserve University and raised a family. Hood lives in Ohio with her daughters, Mariah and Kayla.

It didn’t take long for her to develop that short-term win into a long-term pursuit of leadership, culminating in her latest promotion.She never thought that at 19 year old she would later become the company’s CEO.

FedEx Custom Critical promoted Hood from vice president of operations, strategy and planning to its president and CEO on Jan. 1, succeeding the retiring Virginia Addicott. Hood is the first African American woman to lead a FedEx operating company.

Hood showed her leadership chops by heading subsidiary FedEx Truckload Brokerage before moving to an officer position at FedEx Supply Chain in 2016.

She then returned to FedEx Custom Critical, a full-circle trip after starting there as a receptionist. The retiring Addicott advocated for Hood to succeed her.

FedEx said in Hood’s company biography,“Over time, she began offering innovative and strategic ideas that distinguished her from her peers.


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